Frequently Asked Questions (F.A.Q.)
What is the liquid silver solution bottle size?
Thank You Structured Silver comes in 16 fluid ounce bottles (473 ml.)
How many servings are in a bottle? How long does a bottle last?
Each 16 fluid oz (473 ml) bottle contains 96 teaspoons, or 48 servings of 2 teaspoons. If taken twice daily ("two teaspoons twice a day"), each bottle contains 24 days of servings for one person over 75 lbs. For a person under 75 lbs and a serving size of only 1 teaspoon taken twice daily, each bottle contains 48 days of servings.
What is the silver gel size?
Thank You Structured Silver Gel comes in a 2 fluid ounce (56 ml) cylinder that features a contamination-proof pump.
Thank You Structured Silver Solution can be taken orally (internally) or topically (applied to skin or a wound.)
For oral use, the label states, “People over 75 lbs: 2 teaspoons twice daily. People under 75 lbs: 1 teaspoon twice daily. Not intended for children 4 years and younger.” We suggest holding or lightly swishing the liquid in the mouth for 3-5 minutes before swallowing.
Please note that the regulations differ between the FDA and Health Canada. Click HERE for the label directions in Canada.
Thank You Structured Silver Gel has this topical direction on the label, "Apply generously to the skin as needed."
Please note that regulations differ between the FDA and Health Canada. Click HERE for the label directions in Canada.
For additional questions and concerns, please speak with your trusted health professional.
Your satisfaction is fully guaranteed. A full refund of the purchase price (excluding shipping costs) will be made on returned and unopened items. For details, click here.
Will it help you in your specific health situation?
In compliance with regulations, we are not permitted to, nor will we, comment on any specific health condition. Questions submitted by phone, email, or other communication can unfortunately not be answered. Please speak with your trusted health professional regarding matters of personal health.
How does it compare with other silver products?
We do not specifically comment about other products' characteristics, safety or efficacy.
What are the ingredients?
Thank You Structured Silver's structured silver solution has just two ingredients: silver and water. This is measured in parts per million, or ppm. For every million parts of structured silver solution, 10 are elemental silver and 999,990 are purified structured water.
Thank You Structured Silver's structured silver gel contains 25 ppm silver along with purified structured water, caprylyl glycol EHG, carbomer, sodium hydroxide, and citric acid.
Storage at room temperature is recommended.
What if it has frozen?
Thank You Structured Silver is safe to use even after freezing. Simply allow the contents of the container to thaw at room temperature and then apply normally. If your container was damaged during shipping due to freezing, please let us know immediately and email us a photo of the damage.
Orders placed with a shipping address outside of the United States or Canada are considered "International orders." Our 100% Satisfaction Guarantee does NOT apply to all aspects of International orders as packages can be lost, items can be damaged in transit, and Customs can interrupt deliveries or add extra fees. Please see our International page for more information.
For information about Canadian orders, click here.
Why did an International fee appear on my credit card?
A small percentage of orders placed from the United States have an extra banking charge added by your bank or credit card company. This fee is not collected by Thank You Structured Silver, which has Canadian offices. If you are charged a fee, please check with your bank or credit card company about how you can avoid this charge in the future.
What currency is used?
This website can process either U.S. Dollars (USD) or Canadian Dollars (CAD). If the automatic geolocation hasn't selected the right currency for you, simply click on "Canadian Dollars" or "U.S. Dollars" at the top of your screen to switch to your local currency.
Please note that any transactions using the PayPal Express Checkout will be processed in USD, even for Canadians who have CAD showing in their shopping carts. If you would like your order to be processed in CAD, please choose one of the other payment options.
Why are the Canadian Dollar (CAD) prices higher than the U.S. Dollar (USD) prices?
The prices in CAD and USD are very similar to each other, but appear higher or lower due to the different values of each currency.
I just placed my order. Now what?
Order confirmation will be sent to the email address you provided shortly. Tracking information will be sent to the same address once your package leaves our warehouse, which typically happens within 2 business days. If you receive no email from us within 2 business days, please contact us at 1-800-494-5205.
Additional questions? Phone orders?
Please give us a call at 1-800-494-5205. Our hours of operation are Monday to Friday from 9am to 5pm EST.
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